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A-E-I-O-U Solutions for Resolving Conflicts



Picture source: Freepik.com


It is undeniable, in a dynamic world of work there are bound to be challenges and problems faced. However, how we solve these problems will determine our success at work. For that, it is very important to have the right solution.


Let's apply the A-E-I-O-U method to solve problems that might occur:


Acknowledge

Always prioritize positive intentions and put aside assumptions. Try to see other people's intentions and put yourself in their shoes. Try to understand and accommodate if possible his or her rationale and state it out loud directly to them.


Express

At this point, observation is important. Amplify positive intentions to others. Start to communicate your observations and express your concern


Identify

Propose the right solution by expressing your goals and recommendations for solving the problem. Identification of action plans by ownership and completion date.


Outcome

List down the benefits of existing solutions. Measure how far it can benefit you. Then, outline the steps that must be accommodated. People respond much more positively when they can see/buy/acknowledge reasons to change their actions/behavior.


Understanding

Feedback should be at this point. Understand what needs to be done whether it's independently or with your team. Make sure you understand it before moving on to the next stage


Throughout the A-E-I-O-U model, communication must be two-way and a conducive environment must be maintained for conflict resolution.


Article source: Sreeram Kannimangalam Ramaswamy-LinkedIn


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